Privacy Policy
Last Updated: October 26, 2025
CipherGuard Technologies, located at 123 Tech Lane, Silicon Valley, CA 94040, USA, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our VPN services. Our data protection officer is Amelia Hernandez, and she can be reached at privacy@cipherguardtech.com or (650) 555-0100.
Information We Collect
We collect several types of information to provide and improve our services:
- Account Information: When you create an account, we collect your email address and password. For paid subscriptions, we also collect billing information such as your name, billing address, and payment details. This information is used to manage your account and process payments.
- Connection Logs: We maintain minimal connection logs to ensure the reliability and performance of our service. These logs may include the date, time, and duration of your VPN session, as well as the server location you connected to. We do not log your browsing history, websites visited, or any other personally identifiable information.
- Device Information: We collect information about the devices you use to access our VPN, including the device type, operating system, and hardware settings. This helps us optimize our service for different platforms and troubleshoot technical issues.
- App Usage Data: We collect aggregated and anonymized data about how you use our VPN application. This includes information about the features you use most often, the settings you configure, and any errors you encounter. This data helps us improve the usability and functionality of our app.
- Cookies and Similar Technologies: We use cookies and similar technologies to enhance your user experience and analyze website traffic. Cookies are small text files that are stored on your device and allow us to remember your preferences and track your activity on our website. See our Cookies Policy for more information.
How We Use Your Information
We use the information we collect for the following purposes:
- Providing and Improving Our Services: We use your information to provide you with access to our VPN service, troubleshoot technical issues, and improve the performance and reliability of our service.
- Personalizing Your Experience: We use your information to personalize your experience with our VPN service, such as remembering your preferred server locations and settings.
- Communicating with You: We use your email address to send you important notifications about your account, updates to our service, and promotional offers. You can opt out of receiving promotional emails at any time.
- Ensuring Security: We use your information to detect and prevent fraud, abuse, and other illegal activities.
- Legal Compliance: We may be required to disclose your information to comply with applicable laws and regulations.
Data Security Measures
We take the security of your data very seriously. We implement a variety of security measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: All data transmitted between your device and our servers is encrypted using industry-standard encryption protocols such as AES-256.
- Secure Servers: Our servers are located in secure data centers with strict access controls and 24/7 monitoring.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
- Employee Training: We provide regular training to our employees on data security best practices.
- Data Minimization: We only collect and retain the minimum amount of data necessary to provide our services.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information.
- Objection: You have the right to object to the processing of your personal information.
- Restriction: You have the right to restrict the processing of your personal information.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at privacy@cipherguardtech.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email if the changes are significant. Please review this Privacy Policy periodically for updates.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
CipherGuard Technologies
123 Tech Lane
Silicon Valley, CA 94040, USA
Email: privacy@cipherguardtech.com
Phone: (650) 555-0100